From time to time, differences in school policy may arise between students, teachers and/or the administration. If differences do arise, a miscommunication or misunderstanding is usually a contributing factor.
Ayurveda College Europe tries to prevent complaints, but if complaints do arise, Ayurveda College Europe tries to resolve these complaints. Every complaint is taken seriously and investigated. The purpose of complaint investigation is to restore trust between Ayurveda College and its client(s) and students and to identify learning moments for the organization.
Filing a complaint. A complaint must be filed by e-mail within 6 months of the event. The complaint must contain the following information: name, address, telephone number, e-mail address, the education the student is following or has followed, date and 1 of the event, who and/or what the student is dissatisfied with and the purpose of the complaint.
To file a complaint with the school, please send an email to studentsupport@ayurvedacollegeurope.com The complaint will then be assessed and answered by our complaints coordinator Mrs. S. Sattoe.
How will my complaint be resolved?
Your complaint will be registered and you will receive confirmation of this within 3 working days. The complaints coordinator will inform the person responsible for the complaint within four working days. Your complaint will be processed. Initially, your complaint will be resolved in consultation. If your complaint cannot be resolved through mediation/consultation, an investigation into the complaint will take place using the principle of hearing both sides. After this, Ayurveda College Europe will make a decision on the complaint. If you do not agree with the decision taken by Ayurveda College Europe, Ayurveda College Europe will submit the complaint to an external independent party, namely the Education Foundation, Complaints Committee and Administrative Committee for secondary vocational education and higher education. Based on this information, the disputes committee will make a binding decision for all parties involved in the complaint. Ayurveda College Europe has chosen to handle complaints quickly, preferably within one month, unless the circumstances require more thorough investigation. If a significant amount of time is needed to conduct an investigation, participants will be notified within 1 week, explaining this. In addition, an indication must be given of when a decision can be expected.
The advice can be: Well-founded: your complaint is justified Unfounded: your complaint is justified No judgment: it is not possible to make a decision based on the data Not represented: your complaint does not meet the requirements because, for example, it was submitted too late or it concerns a subject for which other procedures exist. The advice is explained per complaint point. The advice of the external independent party is binding for Ayurveda College Europe. The decision is made in the event of transfer by the complaints commissioner. In principle, you will be discussed in writing with this advice within four weeks of submitting the complaint. Documents are kept for 2 years.
Not processing a complaint
Ayurveda College Europe is not required to process your complaint if it concerns an event that occurred more than six months before the complaint was submitted. Ayurveda College Europe is not required to process your complaint if it concerns an event that has been submitted to the judgment of a court ruling by initiating proceedings. If your complaint is not processed, you will receive a written message within four weeks at the latest.
Dutch law Dutch law applies to this regulation.
Entry into force This regulation will enter into force on 1 September 2024, all additional regulations within Ayurveda College Europe regarding the handling of complaints will be included. The Hague, Directorate Ayurveda College Europe.